Adding Users to your facility

Last updated: January 8, 2026

If the user does not receive the email then double-check their email is entered correctly on the Users settings page. If the email is correct then have them go to getconduit.ai and click "Forgot Password"

Instructions

Go straight to user settings by clicking here.

  1. Click the gear icon in the bottom left

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  1. Click Facility Settings

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  1. On the settings page, click Users.

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  1. And click Invite New Users.

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  1. Add their email(s) and Role (Viewer, Editor, or Admin) then click Send Invitation .

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  1. The user will receive an email from Conduit inviting them to join your team. They need to click Join Your Team.

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  1. After clicking Join Your Team they will be taken to a page to create their password and log in.

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  2. If the user has not received an invite, and has not yet activated their account, you can also resend the invite by clicking Resent Invite from the Action button. This will send another email invite.

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Frequently Asked Questions

My user did not receive an email. What should I do?

  1. Check that their email was entered correctly in Conduit.

  2. Have them check their spam folder.

  3. Click Resend invite on the Action button next to user's name

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  4. Have them go to getconduit.ai and click "Forgot Password".

Can I resend an invitation to a user who did not receive it?

You will need to delete the user and then create a new user for them to receive the email. Alternatively, if the email is correct, then the user can go to www.getconduit.ai and click "forgot password".

Can conduit automatically log users out or require certain lengths of passwords?

Yes, contact us at support@getconduit.ai to get started.

Does Conduit offer single sign on (SSO)?

Yes, contact us at support@getconduit.ai to learn more.

How can I add a user to more than one facility?

See the article titled "How to add users to your organization"